Refund Policy

Last updated: September 12, 2026

At Yantu Ventures Pvt. Ltd. (operating as Nirakt), we strive to ensure our clients are fully satisfied with our IT and AV solutions, as well as equipment rentals. Our refund policy is structured to address the nature of our B2B services.

1. IT and AV Services

For consulting, installation, and project-based services, refunds are generally not provided once work has commenced. Any advance payments or mobilization fees are non-refundable to cover initial project planning and resource allocation. If a project is terminated prematurely, a pro-rated invoice or refund will be calculated based on the milestones achieved.

2. Equipment Rentals

Refunds for equipment rentals will only be considered if the equipment is found to be defective upon delivery and Nirakt is notified immediately. If a replacement cannot be provided in a timely manner, a full or partial refund for the rental period will be issued. No refunds are provided for early returns of rental equipment.

3. Hardware Purchases

For any hardware purchased through Nirakt, refunds or replacements are subject to the original manufacturer's warranty and return policies. We will facilitate the return or RMA process with the manufacturer on behalf of our clients.

4. Refund Processing

Approved refunds will be processed and credited back to the original method of payment within 7-14 business days. Bank processing times may vary.

5. Contact Us

To request a refund or discuss any billing issues, please contact your dedicated account manager or email us at billing@nirakt.com.